Shipping conditions

Shipping and delivery
a. We aim to dispatch orders within 3 working days of receipt of payment.
b. Shipping will take place to the delivery address specified by the customer during the ordering process.
c. We are not responsible for delays in delivery due to unforeseen circumstances beyond our control, such as natural disasters, strikes or transportation problems.

Shipping Methods
a. We use reliable shipping partners to deliver your order safely and on time.
b. Available shipping methods are displayed during the checkout process. Customers can select a shipping method based on their preference and estimated delivery time.

Postage costs
a. Shipping costs are clearly displayed during the ordering process. These costs depend on the destination, weight and dimensions of the order.
b. When placing an order, the total amount, including shipping costs, will be stated before payment is completed.

Traceability and receipt confirmation
a. For shipments, we provide tracking information where available so customers can monitor the progress of their order.
b. Upon receipt of the order, a confirmation of receipt will be requested. Customers are advised to carefully check the received products for any damage or defects and to report these within [number of days] of receipt.

International Shipping
a. We offer international shipping for customers outside of [country/region].
b. Customs duties, taxes and other charges may apply for international shipping. These charges are the responsibility of the customer and will not be covered by us.

Returns
a. Customers have the right to request a return for products that do not meet their expectations within 14 days of receiving the order.
b. Certain conditions apply to returns, such as returning the product in its original condition and packaging. Detailed instructions for returns are provided on our website.

Lost or damaged shipments
a. In case of lost or damaged shipments, please contact us as soon as possible. We will do our best to solve the problem and provide a suitable solution.